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Highlights in the 15.0.0 Release
Download the latest Release Notes or check out the updated / new topics below:
- Callbacks Tool Features
- Users Grid Features
- Routing Controls
- Reasons Features
- Accessibility Features
- User Interface
- Directory Number Routing
Download additional support documents here:
Popular Topics
- Create a New Agent
- Create a New Supervisor
- Create New Non-Contact Center User
- Creating a Contact Flow Application
- Audit a Skill
Looking for legacy documents? Find them here:Download Legacy Documents.
Administration
Agent Teams
Campaigns
Dashboard
Interaction Manager
Launchpad
Phones
Reasons
Routing Controls
Security
Skills
Users
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