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Highlights in the 12.6.5 Release
Download the latest Release Notes or check out the updated / new topics below:
- User Interface
- Directory Number Routing
- Create a New Agent User
- Edit Agent or Non-Agent User Information
- Add a New Reason Code
- Edit an Existing Reason Code
- Callbacks Admin POD Settings
Download additional support documents here:
Popular Topics
- Create a New Non-Agent User
- Routing Controls
- Bulk Request
- Creating a Contact Flow Application
- Audit a Skill
Looking for legacy documents? Find them here:Download Legacy Documents.
Administration
Agent Teams
Campaigns
Dashboard
Interaction Manager
Launchpad
Phones
Reasons
Routing Controls
Security
Skills
Users
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