Phones

Phone management is critical for contact centers, as they are used by agents for both incoming and outgoing calls. Phones typically have one line, but in some cases they have two or more based on contact center needs. Managing multiple phones and lines can be difficult, but the Humanify Portal Phones tool makes phone management easy.

Accessing the Phones Page

Select Phones from the Humanify Portal navigation menu.

Additional Phones Tool Topics

Listed below are additional topics related to the Phones tool:

• Phones Features
• Clone an Existing Phone
• Edit an Existing Phone
• Reset a Phone
• Assign or Un-Assign Phones for a User
• Assign or Un-Assign Users for a Phone
• Delete a Phone
• Audit a Phone