Audio Manager

Within a contact center, audio has many uses throughout the process of handling incoming and outgoing calls. Some of these purposes include:

• Hold music
• Menu options
• Promotions and advertisements
• Special announcements for holidays, emergencies, and other important or noteworthy situations

The Audio Manager feature of Humanify Portal provides you with the ability to manage audio. With it you can perform the following actions:

• Add/delete audio files
• Group audio files
• Assign languages
• Activate/deactivate audio files
• Schedule audio file activation

Accessing the Audio Manager Page

Access the Audio Manager page by selecting Audio Manager from the Humanify Portal navigation menu.

Audio Manager Topics

Below are links to all topics related to Audio Manager:

• Features of the Audio Manager Page
• Create Audio Group
• Edit Audio Group
• Manage Audio Group
• Delete Audio Group
• Audit an Audio Group
• Create an Audio Prompt
• Edit an Audio Prompt
• Delete an Audio Prompt
• Manage an Audio Prompt