Agent Desktop Layout

The Agent Desktop Layout feature within Webex CCE Administration Portal allows administrators to customize the appearance of the Finesse Desktop for both agents and supervisors. Customization options include adding custom gadgets and tailoring the workspace to meet user needs.

Accessing the Agent Desktop Layout Page

1. Click to expand Finesse Admin from the Portal navigation menu.

2. Select Agent Desktop Layout.

Additional Agent Desktop Layout Topics

• Agent Desktop Layout Features
• Configure Global Desktop
• Configure a Team Desktop
• Add a New Team Desktop
• Edit Team Desktop
• Assign or Un-assign Agent Teams for Team Desktops
• Audit a Team Desktop
• Configure Call Variables
• Add a New Call Variable Layout
• Edit a Call Variable Layout
• Delete a Call Variable Layout