Configure Call Variables

Use the Call Variables tab to create and manage any call variable layouts used within your Finesse Desktop.

Call Variables Count – Displays the number of call variable layouts on record and listed on the Call Variables page.

Clusters Selection – Click to select a Finesse cluster to view only the call variables contained within that cluster.

Actions Button – Displays the Actions Menu which provides the following actions:

  • Add New Layout – Creates a new call variable layout. (See Add a New Call Variable Layout for more information.)
  • Clear all filters – Clears all search fields and sorting options on the page.
  • Export Data – Export Call Variables page data in CSV and PDF file formats.

NOTE:

For additional information about exporting data, see Export and View Page Data.

  • Columns – Show or hide Call Variables page columns.

NOTE:

For additional information about showing or hiding columns, see Show or Hide Columns on a Page.

Selection Indicators – Allows for the selection of call variable layouts. The selection indicator located at the very top, in the column header, selects or deselects all listed call variable layouts. Selecting call variable layouts adds the option to export only selected data from the Actions menu.

Name Column – Lists the names for all available call variable layouts.

Description Column – Displays a description for each call variable layout.

Task Icons – Icons used to perform various tasks for managing call variable layouts. The task icons allow users to perform the following actions:

  • Edit Call Variable – Make changes to the call variable layout. (See Edit a Call Variable Layout for more information.)
  • Delete Call Variable – Opens the Delete Call Variable dialog allowing you to delete the call variable layout. (See Delete a Call Variable Layout for more information.)

See Also