Edit Team Desktop

Change or customize a team desktop layout by doing the following:

  1. On the Team Desktop page, locate the desktop you would like to edit.
  2. Click the Edit Desktop task icon located on the same row of the team desktop to edit. This opens the Edit User dialog box.

  1. Change the name of the desktop by replacing text into the Name field.
  2. Change the description for the desktop by replacing text in the Description field.
  3. Edit the XML in the Finesse Layout XML field to customize the team desktop for the agents and supervisors assigned to it.

NOTE:

Use the Themes drop-down menu to select a theme for the Finesse Layout XML text field. This option does not affect the appearance of the Finesse Desktop for agents or supervisors.

  1. Click the Save button to save any changes made to the desktop or click the Cancel button to cancel the operation.

See Also