Edit a Call Variable Layout

Edit a call variable layout by doing the following:

Accessing the Edit Dialog

You must first access the Edit dialog:

1. Locate the call variable layout to edit.
2. Click the Edit Call Variable task icon located on the same row of the call variable layout.

Editing a Call Variable Layout

1. Change the name for the call variable layout by replacing text in the Name field.
2. Change the description for the layout by replacing text in the Description field. (This field is optional.)
3. Change the display name for the Call Header Layout by replacing text in the Display Name field.
4. Click this to display a drop-down menu allowing you to change the selected call variable.

5. Click the Add Row button to add a additional rows to the Call Body Left-Hand Column Layout.
6. Change the display name for a row by replacing text in the Display Name field.
7. Click to change the selected call variable from the drop-down menu.
8. Delete a row by clicking the Delete (trash can) icon.
9. Click the Add Row button to add a additional rows to the Call Body Right-Hand Column Layout.
10. Change the display name for a row by replacing text in the Display Name field.
11. Click to change the selected call variable from the drop-down menu.
12. Delete a row by clicking the Delete (trash can) icon.
13. Click the Save button to save any changes or click the Cancel button to cancel the operation.

See Also

• Agent Desktop Layout Features
• Configure Call Variables
• Add a New Call Variable Layout
• Delete a Call Variable Layout