Add a New Team Desktop

Create a new team desktop by doing the following:

1. Click the Menu button located at the top of the Team Desktop grid.

2. Select the Add New Desktop option to open the Add Desktop dialog.
3. Fill in the following fields:

• Name: Name your team desktop.
• Description: Provide an optional description.

4. Use the Themes drop-down menu to select a theme for the Finesse Layout XML text field. This option does not affect the appearance of the Finesse Desktop for agents or supervisors.
5. Edit the XML in the Finesse Layout XML field to customize the new team desktop for the agents and supervisors it is going to include.

6. Click the Save button to save the new desktop or click the Cancel button to cancel the operation.

See Also

• Agent Desktop Layout
• Configure a Team Desktop
• Configure Call Variables
• Edit Team Desktop
• Assign or Un-assign Agent Teams for Team Desktops