Add a New Team Desktop

Create a new team desktop by doing the following:

  1. Click the Actions button.
  2. Select the Add New Desktop option.

  1. Enter a name for the new desktop into the Name field.
  2. Enter a brief description for the new desktop into the Description field.
  3. Edit the XML in the Finesse Layout XML field to customize the new team desktop for the agents and supervisors it is going to include.

NOTE:

Use the Themes drop-down menu to select a theme for the Finesse Layout XML text field. This option does not affect the appearance of the Finesse Desktop for agents or supervisors.

  1. Click the Save button to save the new desktop or click the Cancel button to cancel the operation.

See Also