Users

The Users tool displays a list of all agent and non-agent users, both active and deactivated. On this page a contact center can manage all users, and perform the following tasks:

• View a list of users
• Use the powerful search and filter features to perform a search for one or more users
• Reset user passwords
• Create a new agent or non-agent user by cloning an existing agent or non-agent user
• Assign or un-assign skills for agents
• Edit user information
• Activate or deactivate a user
• Perform user audits

Accessing the Users Page - Method 1

Select Users from the Webex CCE Administration Portal navigation menu.

Accessing the Users Page - Method 2

Select the Password Reset or the Clone User shortcuts from the Launchpad page.

Additional Users Tool Topics

Listed below are additional topics related to the Users tool:

• Users Grid Features
• Edit Agent or Non-Agent User Information
• Assign or Unassign Skills for an Agent from the Users Page
• Reset User Password
• Create a New Agent User
• Create a New Non-Agent User
• Cloning Restrictions
• Edit User Access Groups
• Activate or Deactivate a User
• Unlock a User Session
• Force an Agent to Log Out of CTI
• Audit a User
• View Access Summary for a User