Callbacks Admin

The Callbacks Admin tool gives callback administrators control over how the contact center handles callbacks. Using this tool, you can configure queue, instance, and status retry settings, each with a wide variety of options available for fine tuning the callback process.

Accessing the Callbacks Admin Page

1. Click to expand the Callbacks menu on the Webex CCE Administration Portal navigation menu.
2. Select Admin.

Additional Callbacks Admin Page Topics

Listed below are additional topics related to the Callbacks Admin page:

• Callbacks Admin Tool Features
• Configure Callback Queue Settings
• Configure Callback Instance Settings
• Configure Callback Status Retry Settings
• Callbacks Admin POD Settings
• Create Callbacks Campaigns Using Bulk Upload
• Upload and Select Audio Prompts
• Audit Callbacks