Agent Teams

The Agent Teams tool allows a contact center to organize their agent's into separate teams based on their skills, specialties, or other related abilities. The tool can be accessed from either the Quick Access or from the Launchpad. See the following screen capture.

Agent teams are also assigned a name and description to help identify their use or purpose throughout Webex CCE Administration Portal.

See Also

• Agent Teams Features
• Add a New Agent Team
• Edit an Agent Team
• Manage Agent Assignment for an Agent Team
• Manage Supervisor Assignment for an Agent Team
• Manage Reason Code Assignment for an Agent Team
• Manage Phone Book Assignment for an Agent Team
• Delete an Agent Team
• Audit an Agent Team