Add a New Skill

Add a new skill to the Skills page by doing the following:

1. Click the Actions drop-down menu.
2. Select the Add New Skill option.

3. On the Create Skill dialog box, do the following:

1. Enter a name for the new skill into the Name field.
2. Click the Skill type drop-down menu to select a skill type.
3. Click the Platform drop-menu to select a platform to assign the skill to. This option is only available and displays for organizations that use multiple platforms. If you do not see this option, skip this step.
4. Enter the number of seconds for the service level threshold in the Service Level Threshold (in Secs) field.
5. Click the Service Level Type drop-down menu to select the service level type.
6. Enter a description for the new skill into the Description field. (Optional field.)
7. If available, select any collections you would like to assign to the Skill. Options to quickly select or deselect all collections are available above the list. For additional information about collections, see Collections.

• Deselect All – Removes the check from all collections listed below.
• Select All – Adds a check to all collections listed below.

8. Click the Save button to save the new skill, or click the Cancel button to cancel the operation.

See Also

• Edit a Skill
• Assign or Un-Assign Agents for a Skill from the Skills Page
• Skills Features
• Add a New Skill or Attribute Schedule