• Display Name – Name assigned to contact flow application. It also displays in the applications list in Applications and Queues panel.
• Name – Name assigned to contact flow application within the Interaction Manager database.
• Description – Provides a description of the contact flow application.
• Initial Action – Defines the first action to take place in the contact flow application.
• Created By – Identifies user that created the application.
• Created Date/Time – Displays date and time of when application was created.
• Last Deployed To Test By – Identifies the last user to deploy the application to test.
• Last Deployed To Test On – Displays the most recent date and time the application was deployed to test.
• Last Deployed To Prod By – Identifies the last user to deploy the application to production.
• Last Deployed To Prod On – Displays the most recent date and time the application was deployed to production.
• Last Updated By – Identifies the most recent user that updated the application.
• Last Updated On – Displays the most recent date and time the application was updated.
• Locked By – Identifies the user that most recently locked the application.
• Locked On – Displays the most recent date and time the application was locked.
• Unlocked By – Identifies the user that most recently unlocked the application.
• Unlocked On – Displays the most recent date and time the application was unlocked.
• Version Number – Displays the current version of the contact flow application.

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Assigned DN – Displays dial number assigned to the node.

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Assigned TFN – Displays transfer number assigned to the node.

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Description – Provides a description of the node. Change the description by replacing text in the Description field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Audio File Name – Displays the selected audio file for the node. Click the + button to change. After adding an audio file, the Play Audio button displays, allowing users to test the audio.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.
• Bargeable – If True, caller can interrupt the prompt. If False, caller cannot interrupt prompt. Click the drop-menu to change this property.

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Audio File Name – Displays selected audio file for the node. Click the + button to change. After adding an audio file, the Play Audio button displays, allowing users to test the audio
• Menu Short Code – A short code assigned to each menu within the contact flow application.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• No Input Store Value – Value passed to the agent desktop application if caller does not select a menu option.
• No Match Store Value – Value passed to the agent desktop application if caller selects invalid menu option.
• Call Variable to Store Call Data – Stores menu input in selected call variable (1-8). The input passes to the agent desktop application using the assigned call variable. Change the call variable by clicking the drop-menu, and then select the desired number.
• Bargeable – If True, caller can interrupt the prompt. If False, caller cannot interrupt prompt. Click the drop-menu to change this property.
• No Input Attempts (1-10) – Defines the number of attempts a caller must choose a menu option.
• No Input Timeout (Seconds) – Defines the amount of time a caller must select a menu option for each attempt.
• No Match Attempts (1-10) – Defines the number of times a caller can make invalid menu selections.

Menu – No Match Properties:

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID – Displays the ID of the Menu No Match node's parent node.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.

Menu – No Input Properties:

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID – Displays the ID of the Menu No Input node's parent node.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Option Store Value – Value passed to the agent desktop application when caller selects this option.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID – Displays the ID of the Option node's parent node.
• Option Name – Named assigned to this option.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Option DTMF Value – Specifies which button the caller presses for this option. Click the drop-menu to assign a button.
• Call Type – Displays selected call type. Click the drop-menu to change.

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Description – Provides a description of the node. Change the description by replacing text in the Description field.
• Type – Describes the node type selected.
• Audio File Name – Displays selected audio file for the node. Click the + button to change. After adding an audio file, the Play Audio button displays, allowing users to test the audio.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• No Input Store Value – Value passed to the agent desktop application if caller does not enter digits.
• No Match Store Value – Value passed to the agent desktop application if caller enters invalid digits.
• Call Variable to Store Call Data – Stores collect digits input in selected call variable (1-8). The input passes to the agent desktop application using the assigned call variable. Change the call variable by clicking the drop-menu, and then select the desired number.
• Bargeable – If True, caller can interrupt the prompt. If False, caller cannot interrupt prompt. Click the drop-menu to change this property.
• Max Digits to Collect – Defines the maximum number of digits a caller can enter.
• Min Digits to Collect – Defines the minimum number of digits a caller can enter.
• No Input Attempts (1-10) – Defines the number of attempts a caller must choose a menu option.
• No Input Timeout (seconds) – Defines the amount of time a caller must enter digits for each attempt.
• No Match Attempts (1-10) – Defines the number of times a caller can make invalid digit entries.

Collect Digits – On Success Properties:

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID – Identifies this node's parent node.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.

Collect Digits – No Input Properties:

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID – Identifies this node's parent node.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.

Collect Digits – No Match Properties:

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID – Identifies this node's parent node.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Description – Provides a description of the node. Change the description by replacing text in the Description field.
• Type – Describes the node type selected.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Routing Control Switch Code – Displays a list of Routing Control Switch Codes. Click the drop-menu to select a code.

When Switch Is Turned On Properties:

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID – Identifies this node's parent node.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.

When Switch Is Turned Off Properties:

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID – Identifies this node's parent node.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Description – Provides a description of the node. Change the description by replacing text in the Description field.
• Type – Describes the node type selected.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Routing Control Schedule Code – Displays a list of Routing Control Schedule Codes. Click the drop-menu to select a code.

When Schedule Is Opened Properties:

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID – Identifies this node's parent node.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.

When Schedule Is Closed Properties:

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID -Identifies this node's parent node.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.

When Schedule Is On Holiday Properties:

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID – Identifies this node's parent node.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.

• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Description – Provides a description of the node. Change the description by replacing text in the Description field.
• Type – Describes the node type selected.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.

Route Table - When Data Found Properties:

• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.
• Call Data Variable 1 – First selected call data variable. Click the drop-menu to change.
• Call Data Variable 2 – Second selected call data variable. Click the drop-menu to change.
• Call Data Variable 3 – Third selected call data variable. Click the drop-menu to change.
• Call Data Variable 4 – Fourth selected call data variable. Click the drop-menu to change.
• Call Data Variable 5 – Fifth selected call data variable. Click the drop-menu to change.
• Call Data Variable 6 – Sixth selected call data variable. Click the drop-menu to change.
• Call Data Variable 7 – Seventh selected call data variable. Click the drop-menu to change.
• Call Data Variable 8 – Eighth selected call data variable. Click the drop-menu to change.

Route Table - When No Data Found Properties:

• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.
• Call Data Variable 1 – First selected call data variable. Click the drop-menu to change.
• Call Data Variable 2 – Second selected call data variable. Click the drop-menu to change.
• Call Data Variable 3 – Third selected call data variable. Click the drop-menu to change.
• Call Data Variable 4 – Fourth selected call data variable. Click the drop-menu to change.
• Call Data Variable 5 – Fifth selected call data variable. Click the drop-menu to change.
• Call Data Variable 6 – Sixth selected call data variable. Click the drop-menu to change.
• Call Data Variable 7 – Seventh selected call data variable. Click the drop-menu to change.
• Call Data Variable 8 – Eighth selected call data variable. Click the drop-menu to change.

• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Description – Provides a description of the node. Change the description by replacing text in the Description field.
• Type – Describes the node type selected.
• Parent Node ID – Identifies this node's parent node.
• The type of the condition used in the If condition – Drop-down menu for selecting a condition type.
• Left Part of the IF condition – Allows for the selection of call or Interaction Manager (ECC) variables.
• The Operator of the IF condition – Select the operator to use for the left and right side comparison.
• The Right part of the IF condition – Enter text in this field for comparison to the left part (field).

IF Condition – If the Condition is True Properties:

• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.

IF Condition – If the Condition is False Properties:

• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Type – Displays selected call type. Click the drop-menu to change.

Queue Node Type: Skills

Queue Node Type: Precision Queues

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Queue Name – Name assigned to Queue node.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Description – Provides a description of the node. Change the description by replacing text in the Description field.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Whisper Audio File Name – Displays audio file that plays for the agent when the call arrives. Click the + button to change. After adding an audio file, the Play Audio button displays, allowing users to test the audio.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Call Variable to Store Call Data – Stores queue details in selected call variable (1-8). The input passes to the agent desktop application using the assigned call variable. Change the call variable by clicking the drop-menu, and then select the desired number.
• Call Data Value – Field allows for entry of custom text to pass through to agent desktop or finesse.
• Parent Node ID – Identifies this node's parent node.
• PQ – Allows for the selection of a Precision Queue (PQ). Click the drop-menu to change.
• Skill Group 1 – First selected skill group. Click the drop-menu to change.
• Skill Group 2 – Second selected skill group. Click the drop-menu to change.
• Skill Group 3 – Third selected skill group. Click the drop-menu to change.
• Skill Group 4 – Fourth selected skill group. Click the drop-menu to change.
• Skill Group 5 – Fifth selected skill group. Click the drop-menu to change.
• Use Agent Greeting – If set to True, caller can hear an agent's personal greeting. If False, an agent's personal greeting will not play.
• Priority – Assigns priority to this queue. Click the drop-menu to select a priority.
• Queue to Skill Sequentially – If set to True, each skill group is checked for an available agent starting with Skill Group 1 through Skill Group 5. If False, the first available agent within any Skill Group is assigned to the caller.
• Call Type – Displays selected call type. Click the drop-menu to change.
• Call Variable Layout – .Allows for the selection of the Finesse call variable to display to the agent.
• Wait if no agent logged in – If set to True, the caller(s) stay in the queue until an agent logs in. If set to False, the caller(s) are not held in the queue.

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Description – Provides a description of the node. Change the description by replacing text in the Description field.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Set Value on CV1 Enabled – Used to enable or disable the CV1 value. If True is selected, the value is enabled. If False is selected, the value is disabled.
• Set Value on CV1 – Enter a value into the CV1 field to pass through to the agent desktop.

• Set Value on CV2 Enabled – Used to enable or disable the CV2 value. If True is selected, the value is enabled. If False is selected, the value is disabled.
• Set Value on CV2 – Enter a value into the CV2 field to pass through to the agent desktop.

• Set Value on CV3 Enabled – Used to enable or disable the CV3 value. If True is selected, the value is enabled. If False is selected, the value is disabled.
• Set Value on CV3 – Enter a value into the CV3 field to pass through to the agent desktop.

• Set Value on CV4 Enabled – Used to enable or disable the CV4 value. If True is selected, the value is enabled. If False is selected, the value is disabled.
• Set Value on CV4 – Enter a value into the CV4 field to pass through to the agent desktop.

• Set Value on CV5 Enabled – Used to enable or disable the CV5 value. If True is selected, the value is enabled. If False is selected, the value is disabled.
• Set Value on CV5 – Enter a value into the CV5 field to pass through to the agent desktop.

• Set Value on CV6 Enabled – Used to enable or disable the CV6 value. If True is selected, the value is enabled. If False is selected, the value is disabled.
• Set Value on CV6 – Enter a value into the CV6 field to pass through to the agent desktop.

• Set Value on CV7 Enabled – Used to enable or disable the CV7 value. If True is selected, the value is enabled. If False is selected, the value is disabled.
• Set Value on CV7 – Enter a value into the CV7 field to pass through to the agent desktop.

• Set Value on CV8 Enabled – Used to enable or disable the CV8 value. If True is selected, the value is enabled. If False is selected, the value is disabled.
• Set Value on CV8 – Enter a value into the CV8 field to pass through to the agent desktop.

• Set Value on ECC Variable user.IMVar1 Enabled – Used to enable or disable the user.IMVar1. If True is selected, the value field is enabled. If False is selected, the value field is disabled.
• Set Value on ECC Variable user.IMVar1 – Enter an ECC value for user.IMVar1.
• Set Value on ECC Variable user.IMVar2 Enabled – Used to enable or disable the user.IMVar2. If True is selected, the value field is enabled. If False is selected, the value field is disabled.
• Set Value on ECC Variable user.IMVar2 – Enter an ECC value for user.IMVar2.
• Set Value on ECC Variable user.IMVar3 Enabled – Used to enable or disable the user.IMVar3. If True is selected, the value field is enabled. If False is selected, the value field is disabled.
• Set Value on ECC Variable user.IMVar3 – Enter an ECC value for user.IMVar3.
• Set Value on ECC Variable user.IMVar4 Enabled – Used to enable or disable the user.IMVar4. If True is selected, the value field is enabled. If False is selected, the value field is disabled.
• Set Value on ECC Variable user.IMVar4 – Enter an ECC value for user.IMVar4.
• Set Value on ECC Variable user.IMVar5 Enabled – Used to enable or disable the user.IMVar5. If True is selected, the value field is enabled. If False is selected, the value field is disabled.
• Set Value on ECC Variable user.IMVar5 – Enter an ECC value for user.IMVar5.

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Transfer Number – Displays the assigned transfer number. Click the drop-menu to select and assign a number.
• Type – Describes the node type selected.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Sub Application ID – Displays selected sub application. Click this drop-menu to select a different application.

• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Description – Provides a description of the node. Change the description by replacing text in the Description field.
• External App Name – Provides the name of the external application associated with this node.
• Next Action ID – Displays the ID of the next action (or linked node) to follow within the contact flow.
• Type – Describes the node type selected.
• Next Action Type – Identifies the next action (or linked node type) to follow within the contact flow.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.
• Name of Output Parameter 1 - 5 – Displays the name for the output parameters.
• Value of Output Parameter 1 - 5 – Allows for the selection of call or Interaction Manager (ECC) variables.

• Node ID – ID automatically assigned to the selected node by Interaction Manager.
• Display Name – Name assigned to the selected node. It also displays on the node within the contact flow. Change the display name by replacing text in the Display Name field.
• Type – Describes the node type selected.
• Parent Node ID Value – Indicates the parent node ID in relation to the contact flow application.