Routing Controls

The Routing Controls feature gives Humanify Portal users the ability to define how both inbound and outbound calls are routed within the contact center. With a variety of control types available, the possibilities with routing controls are almost endless. Below are some example tasks routing controls be used to create:

  • Queue overflows
  • Campaign schedules
  • Post call surveys
  • Outage notices
  • Callbacks
  • Hours of operation
  • Agent greetings
  • Emergency routes

Routing Controls page

Accessing the Routing Controls Page

Access the Routing Controls page by selecting Routing Controls from the Humanify Portal navigation menu.

Routing Controls on Navigation Menu (expanded)

NOTE:

If the Humanify Portal menu is not expanded, click the Routing Controls icon to access the Routing Controls page.

Routing Controls on Navigation Menu (Icon)

Routing Controls Topics

Below are links to all topics related to Routing Controls: