Schedules

The Schedules feature allows users to configure temporary skill and attribute assignments for agents on a predefined schedule. Skills or attributes selected for the schedule are automatically assigned when the schedule begins, and then removed when it ends. This provides contact centers the ability to efficiently manage calls by creating schedules that assign skills and attributes to specified agents on a schedule.

Accessing the Schedules Page

1. Click to expand the Skills menu on the Humanify Portal navigation menu.
2. Select Schedules.

Additional Schedules Page Topics

Listed below are additional topics related to the Schedules page:

• Schedules Features
• Add a New Skill or Attribute Schedule
• View a Schedule
• Clone a Schedule
• Edit a Schedule
• Execute a Schedule Now
• Delete a Schedule
• Audit a Schedule