Audio Manager

Contact centers use audio during calls for a variety of purposes. Some of these purposes include:

• Hold music
• Holiday, emergency, and other special announcements
• Menu options
• Promotions and advertisements

To manage audio, Humanify Portal includes a tool called Audio Manager. Using Audio Manager, users can perform the following types of actions:

• Add/delete audio files
• Group audio files
• Assign languages
• Activate/deactivate audio files
• Schedule audio file activation

Accessing the Audio Manager Page

Follow the steps below to access the Audio Manager page:

1. Click to expand the Interaction Manager menu option.
2. Select Audio Manager.

Additional Users Page Topics

Listed below are additional topics related to the Users page:

• Audio Manager Features
• Add or Remove Audio Groups
• Add or Remove Audio Prompts
• Add a Language to an Audio Prompt
• Working with Audio Versions
• Audit an Audio Group