Understanding Assignment Panes

Webex CCE Administration Portal assignment panes allow users to quickly assign objects, such as Skills to Agents. The interface consists of three panes, with an easy-to-understand view of both assignees and objects.

Using Assignment Panes

Assignment panes consist of the following three types of panes:

Assignee Pane - Displays a list of assignees, which are people, objects, or groups. When selecting an assignee, the Assigned Objects Pane displays a list of objects assigned to the assignee.

Assigned Objects Pane - Lists all objects assigned to the selected person or object in the Assignee Pane. Assign additional objects to the assignees by moving objects from the Available Objects Pane. Un-assign objects by moving them from this pane, back to the Available Objects Pane.

Available Objects Pane - Lists objects available for assignment to a person or object. Assign objects to an assignee by moving objects from this pane into the Assigned Objects Pane. Un-assign objects by moving them from the Assigned Objects Pane, into the Available Objects Pane.

The example below is the Agent to Skill page, which contains an assignment pane.

Assignee Selection - Selected assignees are highlighted. If selected, objects assigned or un-assigned change for the assignee.

Filter - Field used to filter the list of objects displayed in the pane. Users can enter text in this field to quickly find an object or objects.

Sort By Toggle - Toggles the pane's list by ascending or descending order.

Select All - Placing a check in this box selects all objects within the pane.

Un-assign Button - Found in the Assigned Objects Pane, this button moves selected objects to the Available Objects Pane. Objects moved are no longer assigned to the assignee.

Assign Button - Found in the Available Objects Pane, this button moves selected objects to the Assigned Objects Pane. Objects moved are now assigned to the assignee.

Paging Controls - Each pane displays a maximum of 50 objects. If a pane has over 50 objects, users can use the paging controls to find objects not displayed.

Object Check Boxes - Indicates objects selected within the pane.

See Also