Callbacks

The Callbacks tool provides contact center users with full visibility of customer callback requests. When a callback request is created, it is queued up and displayed on the Callbacks page. From here users can:

  • View callback summaries by status and queue
  • View callback details for a specific date and status type
  • Cancel callbacks
  • Re-queue callbacks

Accessing the Callbacks Page

Select Callbacks from the Webex CCE Administration Portal navigation menu.

Additional Callbacks Tool Topics

Listed below are additional topics related to the Callbacks tool: