Check Number Inquiry

Feature 0013

Category History
Feature No. 0013
Feature Name Check Number Inquiry
Function Allows a member to inquire on a specified check number to hear the status of the check provided.

IVR Input

1. Product-Based Menu Account context is already established.

Example: Press 4 for Check Services → Press 1 for Check Inquiry → Enter check number.

2. Function-Based Menu Caller must select account first, then enter the check number.

Example: Press 1 for Checking → Press 4 for Check Services → Press 1 for Check Inquiry → Enter check number.

3. Check Number Entry Caller is prompted to enter the check number for inquiry.

4. Post-Information Navigation After status information is played, the system returns the caller to the previous menu or ends the call depending on IVR design.

IVR Output

One transaction is presented at a time:

  • Check not cleared (if applicable)
  • Check cleared date (if applicable)
  • Check stopped date (if applicable)
  • Check returned date (if applicable)
  • Return draft fee (if configured)

Configuration

General Settings Status
Active Yes
System Feature Yes
Requires Authentication Yes
Entities Must be Open No
Enabled for Menu Builder Yes
Enabled for Export Mode Yes
Type System
Category History
Minimum Access Level Inquiry Only
Transfer Point 0013- Check Number Inquiry

Business Product Requirements

Required Products

Drafts Account

Optional Products

None

Teller Profile Configuration Parameters (Feature Specific)

Below table provides feature specific fields referenced from the Teller Profile.

General Settings

Parameter Default Value
Play landmark prompt Enabled

Transaction History Settings

Parameter Default Value
Retrieve check transactions in the last X days Enabled

Check Management Settings

Parameter Default Value
Return draft fee active Enabled
Return draft fee amount Enabled
Minimum check number length Enabled
Max check number length Enabled

Global Configuration Parameters (Dependent Configurations)

Below is the list of Site Parameters required.

Parameter Default Value
101 Allowed no entries 2
102 Allowed invalid entries 2
221 No entry prompt IVR_NoResponse
292 Entity ID playback size 3
496 Play abbreviated entity ID when describing the account False
497 Number of digits to play for abbreviated entity id 4
1067 Entity ID zero padded length 0

System Personality Configuration

Below is the list of parameters required from System Personality Configuration .

Entities/Nicknames

Parameter Default Value
Play entity nickname Full entity description including nicknames if available
Suppress nickname descriptor prompt Enabled
Play nicknames on checking entities Enabled

Prompts

Description Prompt Name Verbiage
Default Prompts for Menu IVR_CheckNumberInquiryOption2 For Check number inquiry
Default Prompts for Expert Mode/ Landmark IVR_CHECKNUMBERINQUIRY Check Number Inquiry

Error Handling

  1. Invalid Input
    • System prompts user to re-enter selection.
    • After configured attempts, caller is transferred using Transfer to Agent (Feature 0008) or session ends using Returns to Previous Menu (Feature 0009).
  2. Authentication Failure
    • Member notified of failed authentication.
    • Retry or route to support based on configuration.
  3. System Unavailable/Timeout
    • Caller informed service unavailable.
    • Option to call back later or transfer.

  4. No Data Available

    • System notifies user when requested data is unavailable.