Manage a Skill
Using the Skillstool you can manage existing skills to do the following:
- Edit/change skill information
- Assign or un-assign agents for a skill
Accessing the Manage Skill Interface
Locate the skill you need to manage and access the Manage Skill interface by doing the following:
- Click the Actions button.
- Select Manage to access.
Using the Manage Skill Interface
Skill Information – View the skill information and change the name or description.
- Name – Name of the skill. Replace the text in this field to change the name of the skill.
- Type – Displays the skill's type. This cannot be changed.
- Description – Provides a description of the skill. Change or add the description for the skill by entering text in this field. (Optional.)
Managing Agent Assignments Using the Assignment List Panes
Click to expand the sections below to see additional details.
Available Agents
Saving Changes
Save any changes by clicking Save, or click Cancel to cancel the operation.
NOTE:
If canceling the operation, a Confirm Navigation panel displays. Click Leave Page to confirm canceling. To close the panel and return to the previous task, click Stay on Page.
