Manage a Switch or Default Control

The Switch or Default control allows a user to turn or off specific features within a call flow and it will reset on a daily basis. It is commonly used for the following types of scenarios:

  • Turn on/off messages provided to a caller during certain situations, such as inclement weather or emergency situations
  • Turn on/off message high periods of high call volume

This topic covers how to update an existing Switch or Default control.

Updating a Control

To learn how to access the Manage Control interface for updating an existing Switch or Default control, refer to the Manage a Routing Control topic.

Using the Manage Control Interface

Update a Switch or Default control from the Manage Control interface by doing the following:

Update Control Details

Manage Switch or Default Control Details section

Name – Replace the text in this field to change the control's name.

Code – Code used to represent the control.

NOTE:

The Code field can no longer be edited after initially adding the control.

Description – Change the description used to help identify the purpose or intent of the control by replacing the text in this field.

Update Control Settings

Manage Switch or Default Control Control section

Value – Change the value selecting a value of either On, Off, or Default.

Daily Default Reset Value – Slider used to enable a daily reset for the control value. Enable this option if you need to reset the value at a specific time each day. When enabled a Daily Reset section displays, allowing you to configure the reset value.

Update Daily Reset

Reset Value – Change this value by selecting a value of either On or Off. The value selected in the Value field will reset to the value selected in this field at the specified time.

Time Zone – Change the time zone by selecting it from the drop-down menu.

Reset Time – Change the time for the daily reset by selecting or replacing the current time. Selecting this field displays the Time Selection Menu.

NOTE:

Use the Time Selection Menu to select a time:

Hour Selector – Enter or select the hour. Use the up and down arrows to select the previous or next hour.

Hour selector

Minute Selector – Enter or select the minute. Use the up and down arrows to select the previous or next minute.

Minute selector

AM / PM Selector – Select PM or AM for the time of day.

AM / PM selector

Saving Changes

Save any changes by clicking Save, or click Cancel to cancel the operation.

Save and Cancel buttons

NOTE:

If canceling the operation, a Confirm Navigation panel displays. Click Leave Page to confirm canceling. To close the panel and return to the previous task, click Stay on Page.

Confirmation panel for cancel operation