Manage a Percentage Control
The Percentage control allows a user to set a specific percentage variable within a route. It is commonly used for the following types of scenarios:
- Allocation of a specific percentage of calls to a different provider or number
- Set a percentage of callers to receive a post-call survey
This topic covers how to manage a Percentage control.
Updating a Control
To learn how to access the Manage Control interface for updating an existing Percentage control, refer to the Manage a Routing Control topic.
Using the Manage Control Interface
Update a Percentage control from the Manage Control interface by doing the following:
Update Control Details
Name – Replace the text in this field to change the control's name.
Code – Code used to represent the control.
NOTE:
The Code field can no longer be edited after initially adding the control.
Description – Change the description used to help identify the purpose or intent of the control by replacing the text in this field.
Update Control Settings
Value – Change the value by replacing the current percentage value with a number between 0 - 100.
Daily Default Reset Value – Slider used to enable a daily reset for the control value. Enable this option if you need to reset the value at a specific time each day. When enabled a Daily Reset section displays, allowing you to configure the reset value.
Update Daily Reset
Reset Value – Change this value by replacing with another number value between 0 - 100. The percentage entered in the Value field will reset to the percentage value entered in this field at the specified time.
Time Zone – Change the time zone by selecting it from the drop-down menu.
Reset Time – Change the time for the daily reset by selecting or replacing the current time. Selecting this field displays the Time Selection Menu.
NOTE:
Use the Time Selection Menu to select a time:
Hour Selector – Enter or select the hour. Use the up and down arrows to select the previous or next hour.
Minute Selector – Enter or select the minute. Use the up and down arrows to select the previous or next minute.
AM / PM Selector – Select PM or AM for the time of day.
Saving Changes
Save any changes by clicking Save, or click Cancel to cancel the operation.
NOTE:
If canceling the operation, a Confirm Navigation panel displays. Click Leave Page to confirm canceling. To close the panel and return to the previous task, click Stay on Page.
