Configure a New Switch or Default Control

The Switch or Default control allows a user to turn or off specific features within a call flow and it will reset on a daily basis. It is commonly used for the following types of scenarios:

  • Turn on/off messages provided to a caller during certain situations, such as inclement weather or emergency situations
  • Turn on/off message high periods of high call volume

This topic covers how to configure a new Switch or Default control after creating.

Creating a Switch or Default Control

To add a new Switch or Default control, refer to the Create a Routing Control topic. Follow the instructions in that topic to add a new Switch or Default control.

Using the Create New Switch or Default Control Interface

Configure the new control by completing each section below:

Enter Control Details

Create Switch or Default Control Details section

Name – Enter a name for the control in this field.

Code – Enter a unique code to represent the control in this field.

NOTE:

The Code field can no longer be edited after initially adding the control.

Description – Enter a brief description to help identify the purpose or intent of the control.

Configure Control Settings

Create Switch or Default Control Settings section

Value – Select a value of either On, Off, or Default.

Daily Default Reset Value – Slider used to enable a daily reset for the control value. Enable this option if you need to reset the value at a specific time each day. When enabled a Daily Reset section displays, allowing you to configure the reset value.

Configure Daily Reset

Create Switch or Default Control Daily Reset section

Reset Value – Select a value of either On, Off, or Default. The value selected in the Value field will reset to the value selected in this field at the specified time.

Time Zone – Drop-down menu for selecting the time zone for the control.

Reset Time – Allows for the entry or selection of a time for the daily reset. Selecting this field displays the Time Selection Menu.

NOTE:

Use the Time Selection Menu to select a time:

Hour Selector – Enter or select the hour. Use the up and down arrows to select the previous or next hour.

Hour selector

Minute Selector – Enter or select the minute. Use the up and down arrows to select the previous or next minute.

Minute selector

AM / PM Selector – Select PM or AM for the time of day.

AM / PM selector

Assign Collections

Create Switch or Default Control Available Collections section

Search Icon – Clicking the magnifying glass icon displays the Search field. Enter text in this field and click the Magnifying Glass icon to search for a specific collection or collections that are available for assignment to the control.

Search field

Selection Indicators – When a collection is selected for assignment, this circle displays a check.

Item selected

Item not selected

Select/Deselect All – Clicking this button either selects or deselects all available collections.

NOTE:

Collections can only be assigned during the initial creation of the control. If changes are needed to collection assignment, you must create a new control.

Completing the Control Creation

Finish creating the new control by clicking the Create button, or click the Cancel button to cancel the operation.

Cancel or Create buttons

NOTE:

If canceling the operation, a Confirm Navigation panel displays. Click Leave Page to confirm canceling. To close the panel and return to the previous task, click Stay on Page.

Confirmation panel for cancel operation