Export Skill Membership by Agents

The Export Skill Membership by Agents feature on the Skills grid allows you to generate a report of agents assigned to each skill. This export provides a detailed list of agent-to-skill associations, helping you review and manage skill assignments efficiently.

Exporting Skill Memberships

To export skill memberships by agent:

  1. Access the grid menu.

  1. Select the Export Skill Membership By Agent feature.

NOTE:

The file downloads automatically based on your browser settings. Some browsers prompt you to choose a location, save it to the default Downloads folder, or open it immediately.

  1. Open or view the file, depending on which option was selected in the previous step.

See Also