Assign or Remove Precision Queue Attributes for Agents

By using the Precision Queues Attributes Assignment tool, users can quickly assign agents to specific attributes for better incoming call direction.

Assigning Attributes to Agents

To assign attributes to agents:

1. Select one or more attributes in the Attributes pane.

2. Select the agent or agents for which the attributes need assignment in the Agents pane.

3. Click the Save button to assign the selected attributes to the selected agents.
4. Click the Cancel button to remove any attributes assignment changes and cancel the operation.

An Attributes Saved Successfully notification displays at the upper right side of the screen.

Removing Attributes from Agents

To remove attributes assigned to agents:

1. Locate the agent to remove attributes from, in the Agents Pane.
2. Click the agent's Attribute Count icon located under the Attribute Count Column. The Attributes List dialog box opens displaying a list of all attributes assigned to the agent.

3. Click the Delete icon (trashcan) next to the attribute to remove.

An Attribute deleted from Agent notification displays at the upper right side of the screen after deleting each attribute.

Removing Attributes from Agents

To remove agents assigned to attributes:

1. Locate the attribute to remove agents from, in the Attributes Pane.
2. Click the attribute's Agent Count icon located under the Agent Count Column. The Agents List dialog box opens displaying a list of all agents assigned to the attribute.

3. Click the Delete icon (trashcan) next to the agent to remove.

An Attribute deleted from Agent notification displays at the upper right side of the screen after deleting each attribute.

See Also

• Attributes Assignment Features
• Precision Queues Features