Edit a Routing Control

Routing controls often need updated or changed to meet the varying needs of a contact center's daily activities. When the need arises, Webex CCE Administration Portal users can edit any of the ten routing control types to get the necessary results.

Editing a Routing Control

Edit a control on the Routing Controls page by doing the following:

1. Locate the control you want to edit.
2. Click the Edit Control task icon located on the same row of the routing control to edit.

3. Click on a topic listed below to see additional details/instructions for editing the type of control you need to update:

• Update an Existing Date/Time Control
• Update an Existing Date/Time Range Control
• Update an Existing Number Control
• Update an Existing Percentage Control
• Update an Existing Schedule Control
• Update an Existing Switch Control
• Update an Existing Switch or Default Control
• Update an Existing Table Control
• Update an Existing Text Control
• Update an Existing Throttle Control

See Also

• Add a New Routing Control
• Routing Controls Features
• Delete a Routing Control