Introduction

What is InteractionSync for Cisco Webex Contact Center and how is it used?

InteractionSync

Learn how InteractionSync creates a better experience for agents within the Dynamics 365 interface.

Sign In

Sign into Cisco Webex within Dynamics 365.

Manage Interactions

InteractionSync empowers agents with better contact and call management.

Agent Status

Change agent status within Cisco Webex.

Screen Pops

InteractionSync uses screen pops to display important contact and call information on-screen for agents.

Activity Records

Agents can view and manage customer interaction details at anytime after an interaction.