Introduction

What is InteractionSync for Amazon Connect and how is it used?

InteractionSync

Learn how InteractionSync creates a better experience for agents within the Dynamics 365 interface.

Sign In

Sign into Amazon Connect within Dynamics 365.

Agent Status

Change agent status within Amazon Connect.

Manage Interactions

InteractionSync empowers agents with better contact and call management.

Screen Pops

InteractionSync uses screen pops to display important contact and call information on-screen for agents.