Set Agent Status

Your status represents your current activity or availability for incoming calls, and it can be changed accordingly. The drop-down menu used for changing your status is found within the Amazon Connect pane, and can be changed to represent your current status or activity as needed.

Selecting a Status

To select a status that represents your current activity, do the following

Note:

NOTE:

Statuses available agents may differ than those shown in this topic, as they are customizable within Amazon Connect. Your organization may customize statuses to meet their specific needs.

For additional help with agent statuses, access the Amazon Connect Support topic About agent status.

  1. Click on the Status drop-down menu to reveal the available statuses.

  1. Select a status that reflects your current activity or availability.