1001 - PureCloud Region
Category Global
Description Specifies the region identifier used by the PureCloud (Genesys Cloud) OAuth Integration for Site Manager.
Purpose Ensures Site Manager connects to the correct regional Genesys Cloud environment when performing OAuth authentication and API requests.
Valid ValuesValid Genesys Cloud region identifiers
Example: us_west_2, us_east_1, etc.
Notes / Dependencies
- Must match the region where the Genesys Cloud organization is hosted.
- Used in conjunction with:
- Incorrect region values will typically cause:
- OAuth authentication failures
- API connection errors
- Queue / Wrap-Up retrieval failures in Site Manager