TTEC Digital

Documentation Portal

Quick access to TTEC Digital product documentation.

TTEC Digital Products

Ascend AI Connector
- Ascend AI Connector - Configuration Guide
Call Coach
- Call Coach Help Center
Portal
- Humanify Portal Help Center
Portal Tenant Management Tool (TMT)
- Humanify Portal TMT Help Center
Portal Next Generation (NG)
- Portal Next Generation Help Center
RealPlay
- RealPlay Help Center
InteractionSync
Amazon Connect
- InteractionSync for Amazon Connect - Agent Help Center
- InteractionSync for Amazon Connect - Administration Help Center
Cisco Webex Contact Center
- InteractionSync for Cisco Webex Contact Center - Agent Help Center
- InteractionSync for Cisco Webex Contact Center - Adminstration Help Center
Genesys
OneView
Optics
- Optics for Google CCAI End User Agreement
Insights
- Insights - End User Agreement & Privacy Policy
WFM Adapter
- WFM Adapter Documentation
SmartApps
- SmartApps - Help Center
- SmartApps - Authentication Guide