Angel Associate Assist
Agent Help Center
Latest Updates
Welcome to the Agent Help Center for Angel Associate Assist! Dive into our latest features to elevate your contact center performance.
For a complete overview of the latest enhancements, check out the latest Release Notes and explore how Angel Associate Assist continues to empower your team.
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Frequently Asked Questions
How do I follow the call checklist during a customer interaction?
During a live call, the Angel Associate Assist interface displays a real-time call checklist with step-by-step guidance. Simply follow the prompts to ensure you adhere to the correct protocols and provide a consistent customer experience. For more details, refer to the Use Associate Assist During a Call topic.
How can I access my call history to review past interactions?
In the Agent interface, navigate to the Call History section by clicking the Home icon located on the Navigation Bar. Here, you view details of your previous calls, including outcomes and customer interactions. For more details, refer to the Get Started with Associate Assist topic.
How do I know which Line of Business (LOB) I’m assigned to for my calls?
Your assigned Line of Business (LOB) is displayed in the Agent interface, indicating the specific service category (e.g., billing or technical support) you’re handling. This ensures you’re prepared for the types of customer queries you’ll receive. Please refer to the Get Started with Associate Assist topic for additional details.
