Merchant Verification
Feature 0203
| Category | Merchant Verification |
| Feature No. | 0203 |
| Feature Name | Merchant Verification |
| Function | Allows merchants to call into the system and verify an account or check using the information from the check that was presented by the member. This feature indicates if the check presented would be honored or if the check may have issues. |
IVR Input
You will need Account number (if configured) and Check number (if configured).
1. Product-Based Menu: Caller selects Merchant Services → Merchant Verification.
Example: Press 6 for Merchant Services → Press 3 for Merchant Verification
2. Function-Based Menu: Caller navigates through Account Services → Merchant Services → Merchant Verification.
Example: Press 3 for Account Services → Press 6 for Merchant Services → Press 3 for Merchant Verification
IVR Output
One transaction is presented at a time:
- Check status (if applicable)
- Valid/ Invalid check/ account
Configuration
| General Settings | Status |
|---|---|
| Active | Yes |
| System Feature | Yes |
| Requires Authentication | No |
| Entities Must be Open | No |
| Enabled for Menu Builder | Yes |
| Enabled for Export Mode | Yes |
| Type | System |
| Category | Merchant Verification |
| Minimum Access Level | Inquiry Only |
| Transfer Point | 0203- Merchant Verification |
Business Product Requirements
Required Products
None
Optional Products
None
Exceptions
None
Teller Profile Configuration Parameters (Feature Specific)
| Parameter | Default Value |
|---|---|
| General Settings | Play landmark prompt |
| Check Management Settings | Minimum check number length |
| Maximum check number length | |
| Merchant Verification | Merchant option |
| Allow agent transfer | |
| Allow merchant hold | |
| Merchant Verification Fraud Control • | Fraud control |
| Fraud interval minutes | |
| Fraud attempts threshold | |
| Fraud alert email address |
Global Configuration Parameters (Dependent Configurations)
| Parameter | Default Value |
|---|---|
| 101- Allowed no entries | 2 |
| 102- Allowed invalid entries | 2 |
| 604- Service department entity description |
Prompts
| Description | Prompt Name | Verbiage |
|---|---|---|
| Default Prompts for Menu | IVR_MerchantVerifOption | If you are a merchant calling to verify an account or check |
| Default Prompts for Expert Mode/ Landmark | IVR_MVGreeting2 | Merchant Verification Service |
Error Handling
- Invalid Input: After the allowed invalid attempts (configured via 102), IVR replays prompt or routes to agent (Feature 0008).
- No Input: After the allowed no entries (configured via 101), IVR repeats the prompt once; further timeouts return caller to Main Menu (Feature 0029).
- Fraud Threshold Exceeded: System alerts configured email and optionally blocks further verification attempts.
- System Failure: “We’re unable to complete your merchant verification at this time.” Caller may be routed to an agent or disconnected gracefully.