Activate ATM Card
Feature 0153
| Category | Card Management |
| Feature No. | 0153 |
| Feature Name | ATM Card Activation |
| Function | Allows the activation of any ATM card that is eligible to be activated on the member’s account. |
IVR Input
1. Product-Based Menu: Caller selects Card Services → ATM Card Activation.
Example: Press 5 for Card Services → Press 4 for ATM Card Activation.
2. Function-Based Menu: Caller navigates through Account Services → Card Management → Activate ATM Card.
Example: Press 3 for Account Services → Press 5 for Card Management → Press 4 for ATM Card Activation.
3. Optional Input: Caller may enter the ATM card number or select the card from an account list, depending on configuration.
IVR Output
System confirms successful activation and provides relevant playback:
- “Your ATM card ending in **** has been successfully activated.”
- “Your ATM card is now active and ready for use.”
- Optional: “You will now be transferred to a representative to complete the activation process.”
- Optional playback of masked card number for verification.
Configuration
| General Settings | Status |
|---|---|
| Active | Yes |
| System Feature | Yes |
| Requires Authentication | No |
| Entities Must be Open | Yes |
| Enabled for Menu Builder | Yes |
| Enabled for Export Mode | Yes |
| Type | System |
| Category | Card Management |
| Minimum Access Level | Inquiry Only |
| Transfer Point | 0153- ATM Card Activation |
Business Product Requirements
Required Products
ATM Card
Optional Products
None
Exceptions
None
Teller Profile Configuration Parameters (Feature Specific)
| Parameter | Default Value |
|---|---|
| General Settings | Play landmark prompt |
| Card Management > Global | Play greeting |
| Card activation greeting | |
| Card Management > Activation > ATM Card | Activation method |
| Transfer point |
Prompts
| Description | Prompt Name | Verbiage |
|---|---|---|
| Default Prompts for Menu | IVR_ActivateATMCard | To activate ATM Card |
| Default Prompts for Expert Mode/ Landmark | IVR_ActivateCard | Activate ATM Card |
Error Handling
- Invalid Input: After 3 invalid attempts, IVR replays the prompt or routes the caller to Transfer to Agent (Feature 0008).
- Card Already Active or Invalid: “The card number entered is not eligible for activation.” Returns to Previous Menu (Feature 0009).
- System Timeout: If no input is received, IVR repeats the prompt once; after 2 timeouts, returns to Main Menu (Feature 0029).
- System Failure: “We’re unable to complete your ATM card activation at this time.” Caller is routed to an agent or disconnected gracefully.