Password Expiration

If a user's password is about to expire, a password expiration message displays after signing in. The message begins to display seven days before it expires, giving the user enough notice to change their password. If the user is unable to change the password within the seven-day period, their account becomes locked. A supervisor, manager, or administrator must assign the user a temporary password.

NOTE:

To change the password expiration time frame, contact the account manager or submit the request through a support ticket. The password expiration can be set to any number of days between three and thirty.

Signing in with a Temporary Password

The user must obtain the temporary password from their supervisor, manager, or administrator. Once acquired, sign in by doing the following:

  1. Enter the assigned username into the Username field.
  2. Enter the temporary password into the Password field.
  3. Select the Remember Me check box to have the web browser remember the username. At next sign-in, the username displays in the Username field.
  4. Click the Sign In button to sign in with the credentials entered.

Standard Sign-In

ADFS Sign-In

The Change Password page displays. Change the password by doing the following:

  1. Enter assigned username into the Username field.
  2. Enter the temporary password into the Old password field.
  3. Enter a new password into the New password field. Follow the requirements under the Password Requirements section to create a valid password.
  4. Confirm the new password by entering it again into the Confirm new password field.
  5. Click the Change Password button to change the password.

The Change Password page closes, and the sign-in page displays again. At the top-right of the sign-on page, a Password Reset Successfully message displays. Sign in again, using the new password.

See Also