Humanify Portal Features Timeline

2019 Roadmap

  • icList to Portal Campaigns - Phase 2
  • Update 9.x functions to new APIs
  • Audio Manager TTS support
  • Interaction Manager
  • Custom action node
  • Scheduled app deployment
  • Reduce required app save reqs
  • Enhance undo/redo control
  • Post Call Survey node
  • Precision Queue support
  • DB lookup node
  • PCS reporting in dashboard
  • Finesse skilling / teaming gadget
  • Callbacks Messaging server multi-tenant
  • Issue resolution
  • Support and install improvements
  • Schedule Skills ‘scheduler’ update
  • Schedule Skills UI Enhancements
  • UFW chat / email skilling
  • Verint user create / delete
  • icList to Portal Campaigns - Phase 1
  • Audio Manager define prompt names
  • Audio Manager bulk load
  • Delete user
  • Self Password Reset (non-SSO)
  • Finesse phonebook management*
  • Scheduled Precision Queue attribute assignments
  • PCS management UI
  • View ‘All platforms’ option
  • Interaction Manager run external CVP .xml sub-app
  • Interaction Manager set variable node
  • Export collections membership
  • Issue resolution
  • Support and install improvements

  • UC site / User integration

  • Audio Manager schedule activation*

  • Support and install improvements

  • Callbacks messaging server multi-tenant
  • Verint user create / delete
  • Finesse phonebook management
  • Audio Manager define prompt names
  • Multiple Call Manager support
  • Scheduled Precision Queue attribute assignments
  • Interaction Manager run external CVP .xml sub-app
  • Interaction Manager agents logged in check
  • Interaction Manager database lookup node
  • Interaction Manager set variable node
  • Interaction Manager reduce required app save requirements
  • Interaction Manager enhanced undo/redo control
  • Portal UI refresh - Phase 1
  • PCS management UI
  • Export collections membership

  • Issue resolution

  • icCallMe to Portal Callbacks
    • Quick Reports in Portal
    • Admin & Config in Portal
  • Single Sign-On (SSO) Federation Support
  • Self-password reset (SSO)
  • Audio Manager support for G.711 A-law and G.729 audio formats
  • Export skill membership
  • Routing Control table bulk import enhanced
    • Overwrite notification
    • Progress indicator
  • Audio Manager displays file size in kilobytes (KB)
  • Precision Queues Attributes access controls
  • Configure password expiration notification days
  • Improve system error messages
  • Interaction Manager selected node highlight improvement

2018

  • Consolidated Portal audit report
  • Standard 'gritter' message colors
  • Help Center content updates
  • Access Group maintenance included in audits

  • Audit entry for remove skill schedule failure

  • Check assigned skill for agent when creating a schedule

  • Replace skill operations now restores previous skill assignment

  • New agent count column in precision queues attribute assignment

  • Cisco limitation errors for attribute assignment page display in UI

  • Audit interface updated throughout all of Portal

  • Bulk request error messages improved

  • Audio Manager search feature improved

  • Manage multiple Finesse clusters in the Reasons tool

  • SAC Notifications

  • Audio Manager UI updated

  • Precision Queue UI updated

  • IM for Enterprise

  • IM ‘Save As’

  • IM Delete App

  • IM Previous Version

  • IM flexibility

2017

  • Portal sign-in expiration notice
  • RC Table variable bulk
  • Relocate Help icon
  • IM App audit
  • IM audio playback
  • Bulk import retention
  • Interaction Manager introduced
  • RC Table variable search
  • Scheduled Skill job editable
  • Schedule Skill execute now
  • New Standard User Roles
  • Change password at next login toggle
  • Bulk import improvements
  • Cisco Small Contact Center supported
  • Precision Queues agent attributes viewable
  • Portal Mobile performance improvement
  • Bulk import improvements
  • icPortal Mobile UI update

2016

  • Unity VM Mgt for User
  • ‘Information Portal’
  • Dashboards enhanced
  • Product Usage improvements
  • icPortal Mobile GA
  • Bulk Import – clone user
  • Audio Manager introduced
  • Dashboards introduced
  • Co-browse support added
  • Bulk import edit capability
  • icPortal Mobile beta
  • Clone phone Jabber support
  • icPortal UI updated
  • Precision Queues view and attribute assignment introduced
  • icIntellect reports in CUIC
  • Scheduled skilling purge
  • RC Schedule clone
  • Bulk import
  • Edit username

2015

  • UC Provisioning
  • Clone from Premise AD user
  • Recurring Scheduled Skill
  • User Guide & Release notes online
  • Online Help introduced
  • Edit user enhancements
  • Password change form
  • Role cloning
  • Audit for Collections
  • RC default reset time
  • Login screen improvements
  • Data loading indicators
  • Responsive UI improvements

2013 - 2014

  • icPortal created
  • Core security model
  • Drag/drop screen
  • Roles based applications
  • Campaign controls added
  • icIntellect improvements
  • Security / access enhanced
  • Audit expanded across Portal
  • icRoute migrated to Portal