View a Schedule

It is often useful to look at a schedule to determine how it is configured and which skills or attributes and agents are selected for assignment. This function also helps users quickly find a schedule that best matches their needs when cloning a schedule.

Viewing a Schedule

To view an existing schedule:

1. Click the View Schedule task icon located on the same row as the schedule to view.

2. View the selected schedule's configuration on the View Schedule dialog box.

3. Click the Close button when finished.

See Also

• Assign or Remove Precision Queue Attributes for Agents
• Add a New Skill or Attribute Schedule
• Clone a Schedule
• Execute a Schedule Now