Portal Features

Webex CCE Administration Portal combines the features of several applications to simplify daily contact center activities. Each application interconnects within an intuitive interface that minimizes task efforts.

See the full list of features below:

  • Access Groups

  • Administration

  • Agent Teams

  • Agent to Skill

  • Attributes Assignment

  • Audio Manager

  • Bulk Request

  • Cache Administration

  • Callbacks

  • Callbacks Admin

  • Call Type Mapping

  • Campaigns

  • Collections

  • Contact Center

  • Dashboard

  • Interaction Manager (*Only available to current Experience/Experience+ customers.)

  • Launchpad

  • Location

  • Precision Queues

  • Reasons

  • Roles

  • Routing Controls

  • Security

  • Settings

  • Skill Scheduling

  • Skills

  • Skills to Agent

  • Support

  • System Wide Audit

  • Usage

  • Users

See Also