Custom Prompts

The authentication system provides default prompts for all authentication methods.

  • These prompts can be customized by overriding the default prompts within the Custom Prompts section of an Authentication Profile.

  • Each screen is listed below which the default verbiage will be played if not overridden. A sequence of prompts can be chosen. If ‘Default’ is displayed, the default sequence of prompts will be used.

    Custom Prompt

    Default Verbiage

    The default touch-tone provided by SmartApps. These prompts can be customized using the ‘Custom’ option in the drop-down menu.

Custom Prompt Touchtone
Account Number Entry Please enter your account number followed by the pound sign.
ATM Card Number Entry Please enter your ATM card number followed by the pound sign.
Card Number Entry Please enter your card number followed by pound (#) sign.
Account Number or Tax Id/ SSN

You can use your Account Number, Federal ID, or Social Security Number to authenticate.

To authenticate using Account Number, Press 1.

To authenticate using Federal Id or Social Security Number, Press 2.

Login ID Please enter your login-id followed by the pound (#) sign.
Login Id or Tax Id/ SSN

You can use your Account Number, Federal ID, or Social Security Number to authenticate.

To authenticate using Account Number, Press 1.

To authenticate using Federal Id or Social Security Number, Press 2.

Login Id or Card Number

You can use your Login Id, or Card Number to authenticate.

To authenticate using a Login Id, Press 1.

To authenticate using a Card number, Press 2.

Member or Account Number (A variation)

You can use your Member Number or Share to authenticate.

To authenticate using a Member Number, Press 1.

To authenticate using a Share, Press 2.

Member or Account Number (An variation)

You can use your Member Number, or Account Number to authenticate.

To authenticate using a Member Number, Press 1.

To authenticate using a Account Number, Press 2.

Member or Card Number (A variation)

Please enter a Member Number or Card Number followed by # sign.

Member or Card Number (An version)

Please enter an Member Number or Card Number followed by the pound (#) sign.

Member or Tax ID/ SSN

You can use your Member Number, Tax id or Social Security Number to authenticate.

To authenticate using a Member Number, Press 1.

To authenticate using a Tax id or Social Security Number, Press 2.

Credit Card Number Entry

Please enter your Credit Card Number followed by the pound (#) sign.

Member Entry

Please enter your Member Number followed by the pound (#) sign.

PIN/ Access Code Entry

Please enter your Personal Identification Number followed by the pound (#) sign.

Tax Id/ SSN Entry

Please enter the social security or Tax Id number followed by the pound (#) sign.

Debit Card Number Entry

Please enter a Debit Card Number followed by the pound (#) sign.

DOB Entry

Please enter a birth-date associated with your account followed by the pound sign.

This date must be entered as a 2-digit month, a 2- digit day, and a 4-digit year.

For example, January fifth, 1970, would be entered zero-one, zero-five, one-nine-seven-zero.

Driver’s License DL Entry

Please enter a driver's license number associated with this account, followed by the pound (#) sign.

Last 4 of SSN

Please enter the last 4 digits of a Social Security Number associated with the account followed by the pound (#) sign.

Last X of DL Entry

Please enter the last {X} digits of the driver's license number associated with your account followed by the pound (#) sign.

Numeric DL Entry

Please enter the numeric portion of a driver’s license associated with the account followed by the pound (#) sign.

Phone Number

Please enter a 10-digit phone number which includes the area code associated with this account followed by the pound (#) sign.

PIN Entry

Please enter your PIN associated with your account followed by the pound (#) sign.

Full SSN

Please enter a Social Security Number associated with the account followed by the pound (#) sign.

X Number of Chars of Business Name

Please enter the first {X} characters of a last name associated with the account followed by the pound (#) sign.

X Number of Chars of Last Name

Please enter the first {X} characters of a last name associated with the account followed by the pound (#) sign.

Zip Code

Please enter a zip code associated with the account followed by the pound (#) sign.