605 - Agent Entity Description

Category Noun Management

Description Specifies the noun used to describe an agent entity.

Purpose Standardizes terminology used when referring to agents.

Valid Values Numeric value representing a configured noun option

Verbiage	Example
Agent, Agents	You are now connected to an agent.
Associate, Associates	Please hold while we transfer you to an associate.
Contact Center Representative, Contact Center Representatives	You are being assisted by a contact center representative.
Customer Service Representative, Customer Service Representatives	You are being assisted by a customer service representative.
Personal Banker, Personal Bankers	You will now speak with a personal banker.
Representative, Representatives	Please wait while you are connected to a representative.
Member Service Representative, Member Service Representatives	Your call will be handled by a member service representative.
Contact Center Representative, Contact Center Representatives	You are being transferred to a contact center representative.
Service Center Representative, Service Center Representatives	You will now speak with a service center representative.
Personal Banking Representative, Personal Banking Representatives	Please wait while you are connected to a personal banking representative.
Operator, Operators	You are now connected to an operator.”
Member Care Representative, Member Care Representatives	Your call will be handled by a member care representative.
Member Services Representative, Member Services Representatives	You are being transferred to a member services representative.
Personal Advisor, Personal Advisors	Please hold while you are connected to a personal advisor.
Member Service Specialist, Member Service Specialists	You are now speaking with a member service specialist.
Member Advisor, Member Advisors	You will be assisted by a member advisor.
Member Experience Associate, Member Experience Associates	Your call is being routed to a member experience associate.
Member Account Specialist, Member Account Specialists	You are now speaking with a member service specialist.
Member Advisor, Member Advisors	You will be assisted by a member advisor.
Member Care Representative	Your call is being routed to a member care reprentative.
Member Contact Center Service Agent, Member Contact Center Service Agents	You are now speaking with a member contact center service agents.
Member Experience Associate	You will be assisted by a member experience associate.
Member Service Officer, Member Service Officers	Your call is being routed to a member service officer.
Member Service Representative, Member Service Representatives	You are now speaking with a member service representative.
Operator, Operators	You will be assisted by a operator.
Personal Banker, Personal Bankers	Your call is being routed to a personal banker.
Personal Banking Representative, Personal Banking Representatives	You are now speaking with a personal banking representative.
Representative, Representatives	You will be assisted by a representative.

Default Value Member Service Representative, Member Service Representatives