604 - Service Department Entity Description

Category Noun Management

Description Specifies the noun used to describe a service department entity.

Purpose Controls how service departments are referenced in system prompts.

Valid Values Configured noun option

Verbiage	Example
Customer Service	Please hold while we transfer you to Customer Service.
Service Center	Your call will be handled by the Service Center.
Member Services	Please wait while you are routed to the Contact Center.
Contact Center	You will now speak with a personal banker.
Member Care Center	Your call is being transferred to the Member Care Center.
Call Center	You are now connected to the Call Center.
Member Service Center	You are now connected to the Member Service Center.
Member Contact Center	You are now connected to the Member Contact Center.

Default Value Member Services