1095 - Contact Center Platform

Category Global

Description Indicates which contact center platform is being used with SmartApps.

Purpose Controls which contact center integration configuration is active. Allows SmartApps to apply platform-specific behavior and integrations.

Valid Values Configured contact center platform values

• Genesys Cloud Uses Genesys Cloud as the contact center platform.
• Other / Stand Alone Uses a non-Genesys or standalone contact center configuration.

Default Value Genesys Cloud

Notes / Dependencies

• Applies to SmartApps contact center integrations.
• Impacts:
  • Contact center routing behavior
  • Platform-specific API integrations
  • Transfer and queue handling
  • Agent workflow configuration