1087 - DNA Core API - eAgreement Routing Type Code

Category Core Specific

Description Defines the Agreement Type Code that should be checked when determining whether the eAgreement warning code should be added for call routing. A blank value indicates that eAgreement routing logic should be bypassed.

Purpose Controls whether eAgreement routing logic is applied during call routing decisions. Allows institutions to specify the agreement type used to trigger eAgreement warning behavior.

Valid Values

• Agreement Type Code A valid eAgreement type code used for routing evaluation.
• Blank Bypasses eAgreement routing logic.

Default Value None

Notes / Dependencies

• Applies to DNA Core API environments.
• Impacts:
  • Call routing logic
  • eAgreement warning handling
  • SmartApps routing decisions
  • Agent workflow and alerting