1014 - Transfer On Force Pin Change

Category Global

Description This field indicates how the system handles call flow when a member is required to perform a forced PIN change.

Purpose Controls whether the system initiates a transfer when a forced PIN change condition is encountered. Allows institutions to determine if members should be transferred to an agent or continue self-service handling.

Valid Values

• T (True) The system transfers the interaction when a forced PIN change is required.
• F (False) The system does not transfer the interaction and continues normal flow handling.

Default Value F

Notes / Dependencies Applies to authentication and PIN management workflows.

Impacts:

• IVR call routing behavior
• Agent transfer logic
• Member authentication experience
• Forced PIN change handling flows