1006 - Pure Cloud SIP Callback address for transfers
Category Global
Description Defines the SIP callback address used when transferring calls from SmartApps/Teller to Genesys Cloud.
Purpose Allows the system to route transferred calls back into the contact center using a configured SIP endpoint.
Valid Values Valid SIP URI format
Example: +19999990001@localhost
Notes/Dependencies
- Must match SIP routing configuration in Genesys Cloud or SBC.
- Used during call transfers initiated by SmartApps.
- Incorrect values may result in transfer failures.