Quick Access - Reasons

Reasons allow the contact center to track agent activities, as well as the time spent on them. As contact center or agent needs change, add, or remove reasons to meet those needs.

Accessing Reasons

  1. Click the Reasons shortcut. This will open the Reasons page.

  1. Locate the reason to edit. To edit a reason, click the Edit Reason (pencil) icon located in the same row.

For additional details about Reasons, see: Reasons.