Trigger flows via participant data

Salesforce Flows can be triggered by Genesys Cloud Architect using OneView attribute keys to connect to the API names of a Salesforce flow.

For more information about Genesys Cloud Architect Flows, see https://help.mypurecloud.com/articles/architect-overview/.

  1. In Genesys Cloud Architect, access your designated Inbound flow.
  2. Add a Set Participant Data block and set three attributes as follows:
    Attribute NameValue to AssignDescription
    oneView_flowAlertingAPI Name of your Salesforce Alerting FlowTriggered when a inbound conversation is alerted.

    oneView_flowConnected

    API Name of your Salesforce Inbound Flow

    		Triggered when a call is connected.

    oneView_flowDisconnected

    API Name of your Salesforce On Disconnected Flow

    Triggered when a conversation is disconnected/ rejected.

    oneView_flowComplete

    API Name of your Salesforce On Complete Flow

    Triggered when ACW is completed on a conversation.

    Note: Only applies to conversations with an ACW portion.

  3. Save your changes.