Verify Genesys Cloud agent permissions

The following Genesys Cloud permissions are required for agents.

Permissions may be assigned individually or a custom role containing all required permissions may be created. See Genesys Cloud, see https://help.mypurecloud.com/articles/add-roles/.

Permission	Purpose
Conversation > Call	Ability to handle calls.
Conversation > Conference	Ability to handle conferences.
Conversation > Callback > Create	Ability to add and schedule callbacks.
Conversation > Email >Accept	Ability to accept an email.
Conversation > Message > Accept	Ability to accept a message.
Conversation > Recording > Pause	Ability to handle secure pause or a recording.
Conversation > Transcription >View	Ability to view voice transcripts.
Conversation > Web Chat > accept	Ability to accept a web chat.
ExternalContacts > Contact > View	Ability to see contacts in directory / phonebook searches.
Outbound > Contact >Edit	Ability to edit contact.
Outbound > Contact >View	Ability to see the outbound contacts.
Outbound > DNC >Add	Ability to add DNC.
Recording > Recording > View	Ability to view past chat conversations.
Responses > Library > View	Ability to view canned responses.
Routing > Queue > Onqueue	Ability to set status to “On Queue” and receive inbound calls. Note: Not applicable for Communicate users.
Routing > Queue > Search	Ability to see queues in directory / phonebook searches.
Routing > Queue > View
Routing > Wrap-up Code >View	Ability to view wrap up codes.