September 2, 2025

• Line messaging feature is deprecated and is removed from the current release.

• New! Show Captions for Live Transcription

  Agents can now use the Show Captions option in the Interaction Details tab during phone calls and callback interactions to view live transcription.

• Resolved an issue that prevented the queue list from appearing in ISync screen pop settings.

• Version reporting icon on the Genesys Cloud softphone now displays agent’s user id and organization id along with the ISync GC version number.

• ISync softphone now displays an error on page refresh or login when the Enable Outbound Communication setting in Channel integration framework is set to false.

• Fixed an issue that triggered the Call From field to appear empty when the Allow Activity screenpop setting is enabled in the screenpop queue settings.

• New! LogRocket feature

  ISync is now compatible with LogRocket to capture user logs and errors for prompt troubleshooting.

• Fixed an issue where the activity page did not pop for the retail Workspace queue even when the Allow Activity Screen Pop setting was enabled.

• A new Tab View setting Evaluation tab will be visible in this release with functionality coming in the next version of InteractionSync.

• Various bug fixes and minor improvements.