Privacy Policy

General

This privacy statement (together with any additional data privacy notices on our job sites or in targeted e-mails) explains how TTEC Holdings, Inc. and its subsidiaries (collectively "TTEC") collects and uses the personal data of clients and business contacts, including visitors to our websites or users of our products or services. Any changes we may make to our privacy statement in the future will be posted on this page.

In plain language - we are committed to maintaining your privacy while providing you services, delivering our products, and conducting our business operations and by creating a valuable, robust website to provide you with an effortless customer experience, as well as customized services and information. For purposes of this Privacy Policy, TTEC shall include these TTEC branded companies and all of the other members of the TTEC family of companies, including the following:

First Call Resolution

Motif

Serendebyte INC

Avtex Solutions, LLC

TTEC Branded Companies:

TTEC Services Corporation

TTEC Healthcare Solutions

TTEC@Home, LLC

TTEC Financial Services Management, LLC

TTEC Digital, LLC

If you have any questions now or during your visit, please contact us at mailto:privacy@ttec.com. We will post any changes to this privacy statement on our website. This privacy statement is effective 11/01/2022.

Your privacy on TTEC's websites

The primary purpose of TTEC’s website is to be a dynamic resource and business tool to help you learn more about TTEC. We want you to feel secure when visiting our website and are committed to maintaining your privacy when doing so.

What personal data do we collect?

Personal data is information that identifies you as an individual. TTEC collects certain types of personal data at https://www.ttec.com and https://www.ttecdigital.com (our "website") and offline in connection with the services we provide, our products and services, including but not limited to our software and support services.

We may collect personal data from you, such as your name, postal address, telephone number, e-mail address, credit card number or other payment account number, only when you voluntarily provide it to us. In order for you to take advantage of particular opportunities provided by us (for example, to subscribe to our newsletter, request information from us), we may require that you furnish personal data.

TTEC collects information in two ways: (1) directly (for example, when you provide information for TTEC to provide customer support of software issues or to assess software performance); and (2) indirectly (for example, through our website's technology). We may collect and process the following information:

• Information that you provide by filling in forms on our website. This includes subscribing to services, newsletters and alerts. Pages that collect this type of information may provide further information as to why your data is needed and how it will be used. It is completely up to you whether you want to provide it.

• If you contact us, we may keep a record of that correspondence.

• We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• Any postings, comments or other content that you upload or post to TTEC's website.

• Our website collects information about your computer, including (where available) your IP address, operating system and browser type, for system administration, to filter traffic, to look up user domains and to report on statistics.

• Details of your visits to our website, the pages you view and resources you access or download, including but not limited to, traffic data, location data, weblogs and other communication data. Please see the Cookies section below for more information.

• When you purchase, download, or register TTEC software, or use our software support services.

When this information relates to or identifies you, we will treat it as "personal data." While it varies by application, regarding marketplace applications, TTEC may collect personal data (such as name, address, telephone number, or email address, employer name, employer address or products and operating systems used) when it is voluntarily made available to us by you or your organization.

How do we use information that we collect from the site?

We use personal data to provide you with information you request, and for other purposes which we would describe to you at the point where it is collected or which will be obvious to you. For example:

• To provide support services for use of TTEC software or applications.

• To fulfill your requests for articles, newsletters or other content.

• For surveys or research questionnaires.

• To personalize your experience at our website.

• To contact you for marketing purposes where you have agreed to this.

How do we use information that we collect in relation to marketplace applications?

We will use this information to provide the services offered through our applications. We will not sell or otherwise transfer the personal data we process to any third party unless (1) otherwise disclosed to you when you submit information; (2) in connection with the merger or sale of our company or assets; (3) to contractors who may help us to provide our services to you; or (4) for compliance with possible legal or governmental disclosure requirements. We do not rent, sell or otherwise share information that we collect through our marketplace applications with outside parties.

We may provide links to third party sites strictly as a service to you. Personal data is not shared with these third parties, and we are not responsible for the privacy practices of third-party Internet sites.

We use information in aggregate form to evaluate how we are providing services, and to improve our applications.

About Cookies

The term "cookie" refers to files downloaded from a website to your computer or mobile device. Cookies enable us to analyze your activities on our website. We use cookies to better understand our visitors experience with our website.

This information helps us improve our website by monitoring the website’s technical performance, page usability, and measuring effectiveness of promotional campaigns. We do not use cookies to retrieve information from your computer that was not originally sent in the cookie. In most modern web browsers, you can control the use of cookies within the browser preferences settings to disable cookies or to alert you when cookies are being sent. For more information about changing the cookie settings in your web browser, refer to your specific browser’s preferences or help section. Disabling cookies may negatively impact your experience on our site. TTEC uses third-party web beacons from Google to help analyze where visitors go and what they do while visiting our website. Google may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Google click here.

Most modern mobile operating systems provide mobile advertising identifiers for mobile devices. The mobile operating systems usually include built-in settings to express privacy preferences for online advertising across applications. Refer to the help or settings section of your mobile device for additional information.

You can also turn off ads personalization from participating ad networks via Your AdChoices, powered by Digital Advertising Alliance, located here: http://optout.aboutads.info. For a full technical list of all the cookies our website implements, view our cookie declaration page here: https://ttecdigital.com/pages/cookie-declaration.

Do Not Track Requests

You may also update your browser preferences to send a "Do Not Track" (DNT) request. However, different services and platforms, including third-party statistics and marketing cookies on our website, respond to Do Not Track requests differently, as outlined in their privacy policies. As a result, our website does not respond to Do Not Track signals.

Will we share your personal data with outside parties?

TTEC may have occasion to share personal data with third parties, including to send you email and/or newsletters that you request, and to firms that perform analysis that we may use to improve our website or services. We will not sell personal data to third parties; however, we may provide your information to third parties in conjunction with the sale of all or part of our business.

TTEC may store, use, and disclose personal data as authorized or required by applicable law, including making disclosures that are necessary or advisable to: (1) protect the rights, health, safety, or property of TTEC or others; (2) allow for lawful security related investigations or law enforcement investigations including national security; and (3) comply with applicable laws, regulations, or other lawful requirements.

Except as stated above, TTEC will not transfer, exchange, license, sell, lease, or otherwise disclose your personal data without your approval; however, TTEC may collect and/or provide aggregate statistics about TTEC’s website and website visitors to other parties. We may transfer personal data to our contracted service providers and advisors who may be located in other countries. Before we do so, we take steps to ensure that your personal data will be given adequate protection as required by relevant data protection laws and TTEC’s internal policies.

What about sensitive personal data?

We do not generally seek to collect sensitive personal data through this site. In the limited cases where we do seek to collect such data, we will do this in accordance with local data privacy law requirements. If you choose to provide us with unsolicited sensitive personal data, you consent to our using the data, subject to applicable law as described in this privacy statement. The term "sensitive personal data" refers to the various categories of personal data identified by European and other data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent. These categories may include personal identity numbers, financial account information, racial or ethnic origin, political opinions, religious, philosophical or other similar beliefs, membership of a trade union or profession or trade association, physical or mental health, biometric or genetic data, sexual life, or criminal record (including information about suspected criminal activities). Sensitive personal data may be collected and used in the context of your employment application and relationship with TTEC, to provide you with services you request, or to perform analysis that we may use to improve our website or services and may be shared with our service providers for these purposes.

What about data security?

We take reasonable steps to maintain the security of personal data collected via TTEC’s websites. You should understand that the open nature of the Internet is such that information and personal data may flow over networks connecting you to our systems without security measures and may be accessed and used by people other than those for whom the data is intended. Our site may, from time to time, contain links to and from the sites of our partner networks, advertisers and affiliates. If you follow a link to any of these sites, please note that these sites have their own privacy policies and that we do not accept any responsibility or liability for these policies or sites. Please check these policies before you submit any personal data to these sites.

Where will your personal data be processed?

As a global organization with global IT systems, personal data we collect may be routed, stored, or transferred internationally throughout TTEC's worldwide organization including countries that may not provide the same level of privacy protection on the country where you live. We have internal policies in place to ensure an equivalent level of protection is in place across our organization.

Retention of your data

We will retain your personal data for as long as needed to provide services to you and as further needed for us to comply with our global legal and contractual obligations.

Your rights

You are entitled to know whether we hold personal data about you and, if we do, to have access to that personal data and require it to be corrected if it is inaccurate. In some circumstances, you may have the right to limit the use of your data or have your data deleted. You can do this by contacting us at mailto:privacy@ttec.com.

We do not collect or maintain information from those we actually know are under 13 years old and no part of our website or services is intended for anyone under 13 years of age. By using the website, you represent that you are 13 years of age or older.

Participation in EU and Swiss Privacy Shield

TTEC complies with the EU-US Privacy Shield and Swiss-US Privacy Shield frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union ("EU"), the United Kingdom or Switzerland to the United States in reliance on Privacy Shield. TTEC has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles ("Principles") with respect to all such information. If there is any conflict between the Principals and the language in this privacy statement, the Principles will govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov.

TTEC enters into contracts with third parties it shares personal data with limiting how they use data and requiring them to process data in a manner consistent with the Principals. TTEC may be liable for a third party’s violation of the Principals unless it is not responsible for the events giving rise to the violation.

Complaints related to this Privacy Policy may be submitted to TTEC at the email or mailing address set forth in the Contacting Us section of this privacy statement. For non-human resource information covered by the Principals, if a complaint is not satisfactorily addressed by TTEC within a reasonable time frame, you may contact JAMS. Employees located in the European Union may submit their unresolved disputes related to human resources data to the Data Protection Authority for their jurisdiction. If you have residual claims after contacting TTEC or JAMS, you may also have the right to participate in arbitration.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

TTEC is subject to the investigatory and enforcement authority of the Federal Trade Commission.

Notice for California Residents

For residents of California, Personal Information will also include information that identifies, relates to, describes, is capable of be being associated with or could reasonably be linked, directly or indirectly, with a particular individual or household.

I have a question or complaint

If you can’t find what you’re looking for here, or have a concern about our use of your personal data, please contact us at mailto:privacy@ttec.com.

Contacting Us

If you have any questions regarding this privacy statement, please contact us by email at mailto:privacy@ttec.com, or please write to the following address:

Legal Department

TTEC Holdings, Inc.

9197 South Peoria Street

Englewood, Colorado 80112

TTEC will work with you to resolve any concerns you may have about this privacy statement. Please note that email communications will not necessarily be secure; accordingly, you should not include credit card information in your email correspondence with us.